Refund and Returns Policy

At JaegerLux, we are committed to providing you with high-quality luxury watches and ensuring your complete satisfaction. If you are not fully satisfied with your purchase, you may return the item under the following conditions:

Returns:

  1. Eligibility for Returns:
    You can return any unused and unworn watch within 30 days of the delivery date for a full refund or exchange. The watch must be in its original condition, including all packaging, tags, and accessories.

  2. Return Process:
    To initiate a return, please contact our customer service team at customer_service@jaegerlux.com to obtain a Return Authorization Number (RAN). Please include your order number and reason for the return in your request.

  3. Return Shipping:
    Customers are responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over $100.

Refunds:

  1. Processing Time:
    Once we receive your returned watch, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

  2. Damaged or Defective Items:
    If you receive a damaged or defective watch, please contact us immediately at customer_service@jaegerlux.com for assistance. We will provide a prepaid shipping label to return the item and will issue a full refund or replacement.

Exchanges:

If you wish to exchange your watch for a different model, please return the original item following the above return process and place a new order for the desired watch.

Final Sale Items:

Please note that items marked as “final sale” or “clearance” are not eligible for returns or exchanges.

If you have any questions regarding our Refund and Returns Policy, please feel free to reach out to our customer service team at

Street: 1075 Degaris Mill Rd #APT 5 Georgetown, Kentucky(KY), 40324
Phone number: (502) 863-0236
Email: info@jaegerlux.com
Website: https://jaegerlux.com/

Thank you for choosing JaegerLux. We appreciate your business!